*excluding weekends and/or holidays

Order Processing Times

Please allow 2-3 business days for normal processing. Orders are processed and delivered Monday–Friday, except for national holidays. Orders may experience longer processing and delivery times during holidays.

Orders placed after our shipping cut-off time of 2:30pm EST will be processed on the next business day. Orders placed on weekends or holidays will be processed on the next business day. Express/Overnight orders will be shipped out immediately after normal processing. 

Shipping Restrictions

For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.

Order Tracking

Once an order has shipped, you will receive an e-mail with the tracking number. Just click on the link to track the progress of your shipment. It may take 48-72 hours for your tracking number to be activated on our shipping carrier's site.

Refused/Unclaimed Shipments

Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges. We cannot accept responsibility for unclaimed shipments.

Shipping Refunds

Refunds include the total value of any returned items. Please note that delivery fees are non refundable unless you were shipped an incorrect item by Struck.

U.S. Shipping & Duties Policy

Effective Date: August 29, 2025

At Struck Apparel, we value our U.S. customers and want to make sure you are fully informed about shipping, duties, and taxes before you place your order.

Shipping to the United States

• All orders are shipped from Canada.

• Delivery times may vary depending on carrier, customs clearance, and your location.

• Tracking details are provided once your order has shipped.

Duties & Taxes – Important Update

As of August 29, 2025, the U.S. government has introduced new rules for all international shipments:

• Executive Order 14324 suspends the $800 de minimis exemption for all countries, including Canada.

• This means every shipment into the United States is subject to import duties and taxes, regardless of the order value.

• Struck Apparel does not collect or prepay these charges at checkout. They are charged separately by U.S. Customs or the carrier before delivery.

What This Means for You

• You may be contacted by the carrier (UPS, FedEx, DHL, USPS, etc.) to pay duties and taxes before or at the time of delivery.

• The amount is determined by U.S. Customs and will vary depending on your order.

• Your order will not be released until these fees are paid.

Responsibility of the Customer

• All duties, taxes, and import fees for U.S. orders are the responsibility of the customer.

• Failure to pay these charges may result in delays, returned packages, or additional fees.

• Struck Apparel is not responsible for shipments held, delayed, or returned due to unpaid duties/taxes.

Questions?

We understand these changes may be confusing. If you have any questions about how duties and taxes may affect your order, please contact us:

info@struckapparel.com

All orders are subject to availability and credit authentication.