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Returns and Exchanges
At Struck, our goal is to make the best products, so if for any reason your purchase isn't right for you, we are here to help.
APPAREL RETURN POLICY
REGULAR PRICED MERCHANDISE
We are happy to return or exchange any regular priced, unused horse riding apparel items within 30 days of its arrival date for a full refund. We'll even pay for the shipping back to us!
Products must be in original packaging with tags, and in new, unused condition, in order to receive a refund.
SALE MERCHANDISE
Sadly there are no returns on any sale or clearance/markdown items. They are yours to keep. We are happy to offer an online credit for any sale merchandise, but shipping is the buyer's responsibility*. All merchandise must be in original packaging with tags attached, and in new, unused condition in order to be eligible for credit. We cannot accept returned merchandise 30 days after order has been received. Exchanged merchandise is subject to a re-stocking fee at the discretion of Struck, unless it was shipped or invoiced incorrectly by our company.
*If you use our pre-paid mailing label to return final sale merchandise, we reserve the right to deduct shipping expenses from your merchandise credit.
Please contact us if you have any further questions!
FAQ's
How do I return my online order?
First, fill out our online Return Form.
Second, please email us for your pre-paid shipping slip.
Third, securely package all items with your proof of purchase, and drop it in the mail.
We will do our best to process your return as quickly as possible!
Remember, we'll cover the delivery costs on all regular priced merchandise within 30 days of your package arrival, as long as the product is in unused condition with tags attached.Can I exchange an online order?
You can exchange an online Struck order as long as your purchase is in new condition with all tags attached. Please contact us to ensure your replacement item is in stock before beginning the return process.
How do I mail back sale/closeout item(s)?
Please contact us to ensure you are eligible for a credit or exchange. Remember to ship your package with a tracking number and insurance, as Struck is not responsible for lost or missing packages.What if I think I have a defective or faulty product?
We stand behind all of our products. If your item is potentially defective or flawed, please contact us, and we will make it right. Please refer to our warranty page for further info.How do I return or exchange an in-store purchase?
Purchases made at a Struck retailer must be returned to the original store. Please note that individual store return policies may differ from our own. Make sure that you check with your retailer if you have questions about their policies.
